56 Rosslyn Hill. Hampstead. London NW3 1ND
Tel: 0044(0)20 7794 9210

Due to the range of items we supply from this site we try to select a method that will bring your order to you in the best possible condition and for the most economical delivery charge. If you find we have overcharged you on the delivery charges please notify us of the alternative and we will credit you with the difference. We are always looking for ways to cut the cost of delivery (we recycle our cardboard boxes) - but please remember were you to go to the shops you would have to pay your fare, or petrol and parking charges PLUS you would have to carry the parcel ! So let us take the strain. We also recycle packaging. Please note we do not debit your credit card or bank your cheque until the goods are all there and ready to be dispatched. Please take the time to read our Terms and Conditions .

Please note that while we try to process orders quickly sometimes we are temporarily out of stock of an item or at certain times of the year we may very stretched. If your parcel is required by a certain day please email us on deliveries@The Rosslyn Delicatessen and we will do our best to catch your date or give you an update on your parcel.

Perishable items will be packed in a polystyrene cool bag with coolant packs. Postage/shipping will be selected over the fastest possible time usually overnight but please allow up to 4 working days for ambient non perishable parcels. If there are to be any further delays because we are short of an item we willcome back to you as quickly as possible.

Small parcels that are not bulky e.g can travel in a jiffy bag and are under 1kg will go in the normal post(1st class). Heavier parcels between 1-2 kg will go by Parcel Force or carrier usually within a 4 working day schedule. Very bulky or heavy parcels will always be sent by carrier. All the services we use carry a compensation service and valuable items such as caviar will be sent by recorded delivery (add £1 extra - if recorded delivery required)

Another piece of advice is that postal services do have weight breaks e.g up to 2kg, 2-10 kg and so on. Therefore if you can make your parcel just up to the limit it will be more economical for you. In fact adding another small item may pay for itself ! Remember to take the weight of your goods and add 10% extra (a guide only) for the weight of the packaging. Please also note that items in a 75ml bottle - the bottle weighs approx 500g, a glass jar weighs approx 200g. We suggest you print out a copy of the chart for easy reference when ordering. Our Rosslyn boxes being dispatched with extra packaging are priced for delivery seperately as indicated.

* Weights of filled hampers are not included and will be separately charged as per the charges given on the relevant pages and added to the shipping cost shown on this page *

Goods travelling together with a value of over £100 and a weight limit under 5kg will be sent free of charge, goods travelling together with a value of over £200 and a weight of under 10kg will be sent free of charge and goods travelling together with a value over £300 and a weight under 20kg will also go free of charge (UK mainland only). This does not apply to Rosslyn Boxes.

In the case of international deliveries or parcels travelling outside mainland UK there is a drop down menu on the page where you fill out the address. This applies to parcels between 2-10kg ONLY. In all other situations or where we can make a saving for you we will inform you of the delivery charges by email. Once a package leaves the UK we are no longer responsible for any duties, mishandling or any restrictions that any government may have towards the package. You will be charged for the shipping costs incurred.

Sometimes an item may be temporarily unavailable in which case we will not be able to send out immediately, however we do try hard and will notify you of any delay and inform you of the date of dispatch and anticipated date of arrival when we do dispatch. Please note we cannot be held accountable for undue delays in the service we are using nor for failure to deliver due to the unavailability of the recipient. Please always check your parcel to see that it has not been damaged especially if asked to sign a receipt.